Working at a Hotel Showed Me How
1. Rethinking Hospitality
When I began hotel work, I believed it was about efficiency, but soon learned that
“true hospitality goes far beyond comfort—it’s about kindness.”
2. More Than Amenities
Rooms came with standard items—towels, fresh bedding, toiletries—that once felt like checklist tasks.
Yet guests’ questions revealed their deeper purpose, especially what happened to “unused items.”
3. Small Items, Big Impact
Unopened toiletries were saved and donated to shelters,
helping “families experiencing homelessness” and others in need.
Realizing a tiny shampoo bottle could support someone’s dignity changed the way I saw my job.
4. Compassion in Practice
From towel swans to helping a lost child, I saw that hospitality thrives in quiet, human gestures.
Even simple toiletries became “symbols of care,” teaching me that real hospitality means seeing people’s
needs and responding with kindness.
